Khoja Gems International Return Policy
1. Return Eligibility:
Items must be returned within 30 days of receipt.
Items must be in their original condition, unused, and with all original packaging and certificates.
2. Non-Returnable Items:
Customized or personalized items.
Items that have been resized, damaged, or otherwise altered after delivery.
3. Return Process:
Contact our customer service email to initiate a return.
Provide your order number, item details, and reason for return.
You will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
4. Shipping:
Customers are responsible for return shipping costs unless the item is being returned due to our error (e.g., wrong item shipped, defective item).
We recommend using a trackable shipping service and purchasing shipping insurance.
5. Refunds:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 10 business days.
Original shipping costs are non-refundable.
6. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. @~Kathryne Beal