FREQUENTLY ASKED QUESTIONS
Welcome to khoja Gems International online store! We're thrilled that you've chosen to shop with us. To help make your experience as smooth and enjoyable as possible, we've compiled answers to some of the questions we're frequently asked. Please take a moment to read through them, and if you have any further questions, don't hesitate to reach out to our friendly customer support team.
We understand how important it is for your minerals to arrive in pristine condition, which is why we take great care in packaging and shipping them. All orders are meticulously wrapped and packaged to provide maximum protection during transit. We work with trusted and reliable courier services like DHL and FedEx to ensure that your minerals arrive at your doorstep safe and sound. However, if you have a preferred shipping carrier or specific shipping requirements, please let us know, and we will do our best to accommodate your request. If you have any concerns or questions about the shipping process, please do not hesitate to contact us. Our friendly and knowledgeable customer support team is always available to help address any issues and ensure that your minerals are delivered to you promptly and securely
We strive to make your shopping experience as convenient as possible. That's why we accept a variety of payment methods, including PayPal and Stripe, as well as all major credit cards, such as Visa and Mastercard. We want to ensure that our customers can easily and securely make purchases using the payment option that works best for them. If you have any questions about the payment process or encounter any issues while checking out, please reach out to our customer support team, and we'll be happy to assist you. tempus nisi conubia vestibulum a in posuere accumsan.
At khoja Gems International, we consider our customers to be part of our family, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please don't hesitate to contact our team within 90 days of receiving your order. We offer a full refund with no questions asked, as we want to ensure that you are completely happy with your purchase. Our friendly customer service team is always available to assist you with any questions or concerns you may have, so please don't hesitate to reach out if you need any assistance with your return.
Absolutely! Most of our minerals have free shipping worldwide. Where there are shipping charges we are happy to offer combined shipping on all orders, meaning you can purchase multiple items without incurring any additional shipping costs. All the minerals and gemstones you add to your cart will be shipped together, so you'll save money on individual shipping fees. Simply add your desired items to your cart one by one, and then click on the Checkout link to complete your.
Yes, we are proud to say that every item featured on our website is in stock and available for purchase. The only exception would be items that are marked with a "SOLD" tag, which indicates that they are no longer available. We strive to keep our inventory up-to-date, so you can be confident that the item you see online is the item you'll receive when you place your order.
We are always here to help you! If you have any further questions or concerns, please feel free to reach out to us via email at khojagems@gmail.com or call/WhatsApp us at +18474522006. We truly appreciate your business and thank you for choosing khoja Gems International for your shopping needs!