Privacy Policy
At Fine Art Minerals, we understand how important your privacy is, and we want you to feel comfortable and secure while using our website and services. Our Privacy Policy is designed to provide transparency about our information collecting practices and how we use the information that you provide us. We believe it’s important for you to know your rights and choices when it comes to your personal data, and we encourage you to reach out to us with any questions or concerns you may have. By using our website or services, you are agreeing to the practices outlined in this policy. Please take a moment to read and understand this Policy, and know that we are always here to help you protect your privacy.
The data we collect about you
When you engage in business with us or register on any of our websites, we will ask you to provide us with certain information in order to access all of the features we offer. We understand that providing personal information can be a sensitive matter, and we take the responsibility of safeguarding your information very seriously. The types of information we may request from you include:
- Name, address, and contact details
- Payment and billing information
- Email address and login credentials
- Demographic information
- Other relevant details necessary to provide our services
We assure you that we will only collect the information necessary to provide our services, and we will never share or sell your personal information to any third parties without your explicit consent. Please read our Privacy Policy to learn more about how we protect your personal data.
General
We may collect personal information such as your name, address, email, and phone number to provide you with the best possible services. Additionally, if you engage in a transaction with us, we may collect financial information such as your payment method (credit/debit card number, type, expiration date, and related information), as well as other personal and non-personal information.
We understand that your personal information is valuable and sensitive, and we take every precaution to ensure that it is collected and stored securely. We use this information solely for the purpose of providing our services to you, and we never share or sell your personal information to third parties without your explicit consent.
Rest assured that we are committed to protecting your privacy and maintaining the trust you place in us. If you have any questions or concerns regarding the collection or use of your personal information, please don’t hesitate to contact us.
If you would like to subscribe to Fine Art Minerals’ emails or newsletters, we will require your email address. We value our customers and appreciate your interest in staying up-to-date with our latest news, products, and promotions. Rest assured that we will only use your email address for the purpose of sending you relevant information about our company and services.
We take the protection of your personal information seriously, and we will never share or sell your email address to third parties without your explicit consent. You can also unsubscribe from our email list at any time if you no longer wish to receive communications from us.
Orders
We request certain personal and financial information when you place an order on our website. This information includes your name, contact information, shipping address, payment details such as card numbers, and an optional password if you choose to register as a member.
If you choose to register as a member on our website, you will be able to access your customer and order information at a later date using your username and password. This provides you with the convenience of easy access to your order history and personal details for future purchases.
We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.
Customer Care
Our Customer Care department collects contact information when customers reach out to us via phone, mail or email. We do this to better understand your needs and to provide you with the best possible services. The information collected is logged in relation to your personal account and may include your name, contact details, and any other relevant details you provide.
We use this information to follow up on your requests, address any concerns you may have, and improve our services. Additionally, we may use this information to contact customers who are not adhering to our policies, in order to ensure that everyone is able to enjoy our services in a fair and respectful manner.
Cookies
We may store a text file called a “cookie” on your computer’s browser. This cookie is used to link your use of the site to any information you provide, but it does not carry any personal details. The only personal information a cookie can carry is what you supply. Additionally, a cookie cannot access your hard disk data or read cookies created by other sites.
We use cookies to track how individuals use the site, which helps us improve our services and provide you with a better user experience. Cookies are not necessary for you to use this website, but they are required for buying, engaging in ranking/rating, logging in or accessing the “My Account” section.
Please note that you can reject cookies by simply turning them off in your browser settings. If your browser is set to give you a warning before accepting cookies, you will receive an alert each time a cookie is offered. However, disabling cookies may limit your access to certain features and functionality on our website. We appreciate your business and look forward to providing you with a safe and enjoyable browsing experience.
Supplementation of Information
We strive to provide you with the best possible services. To achieve this, we may combine data from third-party sources with the information you submit to us. For example, when processing credit card payments, we may need to communicate with related companies and use verification assistance to authenticate your identity.
We take the security and privacy of your personal information seriously, and we ensure that any third-party companies we work with adhere to the same strict standards that we do. We only share the necessary information required to process transactions and provide you with the services you have requested.
How we use your Information
General
We use the information we gather to provide you with the products and services you have requested. This includes delivering products to you and assisting you with account management and customer support. We may also use the information to research and assess your interaction with, or interest in, our products, services, or content. This helps us to provide you with a better user experience and improve our services.
We may communicate with you about items that may be of interest to you from us. This includes promotions, special offers, and new products or services. We also use the data to ensure that our terms and conditions are followed and to help us with general business processes and transactions.
We take your privacy and security seriously and ensure that your personal information is kept safe and secure. We will never share or sell your personal information to third parties without your explicit consent.
Financial information
We take the protection of our customers’ financial information very seriously. We use financial information or payment method information solely for the purpose of processing payments for any purchases or sales made on our website. This includes detecting and preventing potentially fraudulent transactions and attending to the day-to-day management of our company.
To process payments, we may share your financial information with third-party payment processors and financial institutions. However, we will never share or sell your financial information to third parties for any other purpose.
We understand the importance of maintaining the confidentiality and security of your financial information, and we have implemented strict measures to ensure that your information is kept safe and secure.
Third Party Service Providers
We work with various third-party service providers to provide the best possible service to our customers. These service providers may include delivery companies for shipment processing, customer service providers, and website functionality providers.
In order to provide these services, we may need to share your personal data with these third-party service providers. However, we only share the information that is necessary for them to perform their job, and we require these providers to comply with the same level of data protection and security as we do.
We take the protection of your personal data seriously, and we will never sell your data to third-party service providers for marketing purposes.
If you have any concerns or questions about the sharing of your personal data with third-party service providers, please do not hesitate to contact us. We are committed to being transparent about our data collection and usage practices. We value your privacy and appreciate your business.
Other Disclosures
We take our legal obligations seriously and will disclose personal information when required to do so by law or court order. We may also disclose personal information to respond to legal proceedings, enforce our rights and agreements, protect our property and safety, and investigate, prevent or address any illegal activities.
In some cases, we may need to share your personal information with other companies and organizations to reduce fraud and credit risk. We will only disclose the information that is necessary to fulfill our legal obligations and protect our website, users, or others.
We will also disclose personal information if we believe it to be necessary or advisable to protect the rights, property, or safety of our website, users, or others. We take this responsibility seriously and will only disclose information in accordance with our legal obligations and our commitment to protecting your privacy.
How We Protect Your Information
We take your privacy very seriously and make every effort to protect your personal information. We use encryption to ensure that your data is secure during transmission and store our servers in a secure, controlled environment. Only authorized personnel with designated responsibilities have access to any personal information that you provide us.
However, please note that no system can guarantee complete security. While we strive to protect your data, we cannot promise or warrant the security of any information you transmit to us or that is stored on our servers. We recommend that you take proactive steps to protect your identity, such as reviewing the resources provided by the FTC.gov and OnGuardOnline.gov.
Rest assured that we are continuously evaluating our data security measures and updating them as necessary to ensure that your personal information remains protected.
Transaction-specific Emails
Thank you for providing your email address when making a purchase. This will allow us to send you transaction-related emails, such as order confirmations and shipment information, to keep you informed about your purchase.
We may also send you promotional or marketing emails if you have opted-in to receive them. You may choose to unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of the email. Please note that even if you opt-out of receiving promotional emails, you may still receive transaction-related emails as necessary to complete your orders or provide customer support.
Changes to this Policy
We want to ensure that our practices stay up-to-date, so we may revise this Policy from time to time. Any changes we make will be reflected in the new Effective Date noted at the bottom of this page.
Effective Date
We updated our Privacy Policy on April 7, 2023, to ensure that it reflects our current practices and commitments to safeguarding your personal information.